Shipping policy

Shipping Policy

At BuyVizo, we want to make sure your order reaches you safely and on time. We carefully pack every order before handing it over to our delivery partner.

Order Processing

Orders are normally processed within 1–3 business days after the order is placed and payment is successfully confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, holidays, or other busy periods, processing may take a little longer. If there is any significant delay with your order, we will do our best to keep you informed.

Delivery Time

Once your order has been shipped, delivery generally takes around 3–7 business days, depending on your location and the delivery partner.

Delivery times may vary because of factors such as:

Your delivery location
Weather conditions
Public holidays
Courier delays
High order volumes
Unexpected transportation issues

The delivery time provided is an estimate and not a guaranteed delivery date.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other delivery offers. The terms of such offers will be displayed on our website.

Order Tracking

Once your order has been shipped, we may provide tracking information through email, SMS, WhatsApp, or other available communication methods.

You can use the tracking information to check the current status of your shipment.

Incorrect or Incomplete Address

Please make sure that your shipping address, phone number, and other delivery details are correct before placing your order.

If an order is returned to us because of an incorrect or incomplete address, refusal to accept the package, or repeated failed delivery attempts, additional shipping charges may apply before we can resend the order.

Delayed or Lost Orders

We work with third-party delivery partners to deliver your orders. Although we do our best to ensure timely delivery, delays can sometimes occur after the order has been shipped.

If your order appears to be delayed or lost, please contact our customer support team. We will coordinate with the delivery partner and help you with the available next steps.

Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and, where possible, take photographs or a video of the package and product before opening or using it.

This helps us review the issue and provide the appropriate solution.