Refund policy

Refund & Return Policy

We want you to be happy with your purchase from BuyVizo. If you receive a product that is damaged, defective, incorrect, or has another eligible issue, please contact us so we can help.

Return Eligibility

To request a return, please contact us within 7 days of receiving your order.

Depending on the product and the reason for the return, we may accept returns for:

Damaged products received during delivery
Defective or faulty products
Wrong products received
Missing items from an order
Products that are significantly different from the product description

Some products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions. Any product-specific return conditions will be mentioned on the product page where applicable.

Conditions for Returns

Returned products should generally be:

Unused and in their original condition
In the original packaging, where applicable
Returned with all accessories, tags, manuals, or other included items
Accompanied by proof of purchase or order details

Products that have been used, damaged after delivery, altered, or returned without the required items may not qualify for a refund or replacement.

How to Request a Return

Please contact our customer support team with:

Your order number
Product name
Reason for the return
Clear photographs or video of the product, if applicable

We may request additional information to understand and verify the issue.

Once your request is reviewed, we will let you know whether the return, replacement, or refund is approved.

Refunds

If your refund is approved, the refund will be processed using the applicable payment method or another appropriate method.

The time required for the amount to appear in your account may depend on your payment provider, bank, or financial institution.

Shipping charges may not be refundable unless the return is due to an error on our part, a defective product, or another situation where applicable law requires otherwise.

Replacements

Where appropriate and subject to availability, we may offer a replacement instead of a refund.

If the same product is unavailable, we may provide another suitable solution, such as a refund.

Non-Returnable Products

Certain products may not be eligible for return because of hygiene, safety, consumable, personalized, or other product-specific reasons.

Please check the product description before purchasing.

Cancellation

If you want to cancel an order, please contact us as soon as possible.

We may not be able to cancel an order once it has already been processed, packed, or shipped.

Return Shipping

Where the return is required because we sent the wrong product or the product arrived damaged or defective, we will review the situation and determine the appropriate return shipping arrangement.

For other approved returns, return shipping costs may be the customer's responsibility unless otherwise stated.